Privacy Policy

This Privacy Policy explains how STUTEM TECHNOLOGIES PRIVATE LIMITED, operating as StuTem Labs ("we", "our", "us"), collects, uses, and protects information when you use our website, apps, live classes, course lessons, kits, and related services, whether you learn or teach on StuTem.

1. Information We Collect

• Account information such as username and password.
• Learner profile information, such as the learner's name and date of birth and, for younger learners, a parent or guardian's name, phone number and consent.
• Booking and order information, including the home address you give for home classes and the delivery address you give for kits.
• If you teach on StuTem: your mentor profile, the levels you teach, the documents you submit for verification, and the payment details you save for payouts.
• Contact information you submit, including email address and mobile number.
• Enquiry information from learners, parents, or guardians, including name, mobile number, the learner’s age, preferred learning mode, questions submitted, consent record, and the date and time consent was provided.
• Enquiry information from people interested in teaching on StuTem, including name, mobile number, teaching experience, how they would like to teach, city, subjects taught, questions submitted, consent record, and the date and time consent was provided.
• Campaign attribution information such as UTM parameters and advertising click identifiers provided by Google or Meta when you visit our website through an advertisement.
• Support, learning, and query information you submit through forms, classes, or related services.
• Basic technical information such as device and browser details (as provided by platform services).

2. How We Use Information

• To create and manage your account.
• To deliver classes, courses, kits, mentorship, and support.
• To verify mentors, review their courses and classes, and pay them their earnings.
• To respond to enquiries from learners, parents, or guardians and provide information about suitable learning programs.
• To respond to enquiries from people interested in teaching on StuTem and explain how to become a mentor.
• To measure campaign effectiveness and understand which advertisements led to an enquiry.
• To improve our services, reliability, and user experience.
• To maintain security and prevent misuse.

3. Data Sharing

We do not sell personal information. We may share data only:

• With service providers that help us operate our services, such as our payment partner and delivery partners.
• Between learners and mentors, as needed to run a booking: learners see a mentor's public profile, and the mentor who teaches a learner sees the learner's name and booking details, including the home address for a home class.
• With an independent mentor who ships their own kit: the delivery details for that kit order.
• When required by law or valid legal process.
• To protect users, our service, or legal rights.

4. Data Retention

We retain data only as long as needed for account operation, enquiry follow-up, support, legal compliance, and legitimate business purposes. Campaign leads that are no longer required will be deleted or anonymized according to our operational retention practices.

5. Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is fully secure, but we continuously work to improve safeguards.

6. Children’s Privacy (Ages 10+)

Our product is designed for learners aged 10 years and above. For children, we collect only information reasonably required to provide classes, courses, mentorship, support, and related learning services.

• Where required, we rely on authorization from a parent/guardian or another legally valid basis before processing a child’s personal data.
• We do not knowingly collect more personal data from children than necessary for the stated educational purpose.
• We do not use children’s personal data for personalized advertising or behavioral profiling.
• Parents/guardians may request access, correction, or deletion of a child’s personal data by contacting us.

7. Campaign Enquiries and Consent

Our campaign enquiry form is intended for adult learners, for parents or guardians enquiring on behalf of a learner, and for adults interested in teaching on StuTem. Please do not submit a child’s mobile number or other personal contact details through this form.

• When you submit the form, you authorize StuTem Labs to contact you by phone, SMS, or WhatsApp about courses, classes, kits, and mentorship programs or, if you enquire as a mentor, about teaching on StuTem.
• We keep the consent wording version and submission time to maintain an accurate consent record.
• Campaign identifiers may be supplied by advertising platforms such as Google or Meta. We use them for attribution and campaign measurement.
• We do not include your name or mobile number in browser analytics event parameters.
• You may withdraw campaign-contact consent at any time by emailing us or contacting the number shown on our website.

8. Your Choices and Rights

You may contact us to request access, correction, or deletion of your personal data, subject to legal and operational requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

10. Governing Law and Jurisdiction

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.

11. Contact Us

For privacy questions or to withdraw campaign-contact consent, email support@stutem.com or call +91 989 1234 986.